Merchandise is only eligible for exchanges or store credit in a form of a gift card.
DAMAGE TO ITEMS BY CONSUMER
ALL MERCHANDISE IS INSPECTED THOROUGHLY BEFORE SHIPPING. WE CANNOT TAKE FAULT ON DAMAGED ITEMS AFTER THEY ARE WORN. Please note that bandage items and other delicate material used in our garments are not subject to returns or exchanges if they are damaged while trying on. Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not accept returns or exchanges on it.
Sale items, discounted items, customized, swimwear and undergarments are FINAL SALE and can NOT be returned !
BOGO Sale items bought at full price are only exchangeable!!!
*** Items damaged from wear and tear will not be considered as faulty and will not be received as a return or for exchange*** Swimwear does not come with hygienic liner as we do not accept refunds or exchanges on swimwear! No exceptions please ensure accurate sizing due to policy. Email us for further information!
Orders are processed immediately. "In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always email to make a return or exchange once your order has arrived.
STORE CREDIT/ GIFT RETURNS
If you return an item and do not want an exchange, you will be issued an online gift card. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available. Gift cards expire within one year from the date of issue.
Same return/exchange policies apply to gift recipients who would like to return the KRMA merchandise for store credit or an exchange.
Making an Exchange
Exchange requests must be made within 7 days of the order receipt for merchandise purchased at full retail price. Specify the exchange item and the new color or/and size on the return/exchange mail and email to firstname.lastname@example.org. Include the request in your return package as well. Customer is responsible for all shipping costs.
If you are exchanging an item due to a mistake made by KRMA, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard USPS Delivery.
Availability of the replacement item is not guaranteed. You will receive an e-mail notification upon the completion of the exchange processing. Exchanges may take up to 6 weeks for processing if item is unavailable and requires production on it.
EXCHANGING YOUR PURCHASE
EXCHANGE by Mail
Returns and exchanges must be made within the guidelines of our Return Policy.
All returns must be returned to:
Attention: Returns & Exchanges
3868 Olympia Dr
Houston, TX 77019
This address can only be used to return items purchased at KRMA.COM.
You will receive an e-mail notification upon the completion of the exchange processing. Please allow 10 to 12 business days from when the return has reached our warehouse for us to receive and process your exchange.
If you need additional exchange help, contact a Customer Service Representative via e-mail us at email@example.com
When returning postage yourself, we suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.
International orders must INSURE packages and ship with tracking.
Pay the exchange shipping fee for domestic orders.
20% restocking fee is applicable on certain items.
KRMA IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES. CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE EXCHANGED.
MOST OF THE TIME YOUR PACKAGE IS LEFT INSIDE YOUR MAILBOX. PLEASE DOUBLE CHECK YOUR MAILBOX PRIOR TO CONTACTING USPS.