If you would like to return or exchange an item, please send us a request for a return authorization within 14 days of delivery date.
All returns must be shipped back to us within 7 days of the request approval.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Restocking fees may apply on exchanges or returns. Items that are stained, has been used or are somehow not in perfect condition are subject to a damage fee or will be sent back the customer.
Items sent back to us without first requesting a return will not be accepted.
Exchange requests must be made within 14 days of the order receipt for merchandise purchased at full retail price. Specify the exchange item and the new color or/and size on the exchange package. Include the request in your return package as well.
If you are exchanging an item due to a mistake made by KRMA, we will send the replacement item to you once the original order has been returned and received. The replacement order will be sent via Standard USPS Delivery.
To start a return/exchange please click here.
Returns and exchanges must be made within the guidelines of our Return Policy. You can always contact us for any return or exchange questions at email@example.com.
You will receive an e-mail notification upon the completion of the exchange processing. Please allow 3 to 5 business days from when the return has reached our warehouse for us to receive and process your exchange. If you need additional exchange help, contact a Customer Service Representative via e-mail us at firstname.lastname@example.org.
When returning postage yourself, we suggest you insure the package via U.S. Mail or FedEx and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be processed.
We do not provide shipping labels for international returns or exchanges returning back to KRMA. International customers interested in a return for a refund or exchange must cover return shipping costs. International orders must insure packages and ship with tracking. Save the shipping receipt for your records. For any questions on making an international return please email email@example.com
DAMAGES & ISSUES
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Please note that if styles are damaged while trying on they are not subject to return or exchange.
Please ensure accurate sizing is chosen. If an item feels like it does not fit please do not force it otherwise it will damage the item and we will not qualify for a return or exchange.
KRMA IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
MOST OF THE TIME YOUR PACKAGE IS LEFT INSIDE YOUR MAILBOX. PLEASE DOUBLE CHECK YOUR MAILBOX PRIOR TO CONTACTING THE MAIL COURIER.
EXCEPTIONS / NON RETURNABLE
Discounted styles, undergarments, and swimwear are not eligible for a refund. However, customers may request an exchange or receive a store credit. Please get in touch if you have questions or concerns about your specific item.
Merchandise purchased through gift cards are only eligible for only exchanges or store credit.
Swimwear that does not come with hygienic liner will not qualify for a return or exchange.
CHANGE / CANCEL AN ORDER
Unfortunately, we are not able to make changes to an order once the order has been placed. Please cancel the order before it ships out, then you can place a new order with the correct product. To cancel order you can log in to account and under purchase history click the cancel button, or contact our customer service team at firstname.lastname@example.org.
Preorders are orders for styles that are not in stock currently but that are expected to be available for purchase at a later date. For styles listed as preorder, please expect delivery within the delivery date window stated on the product description. If you place an order on a preorder style, the style will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will be billed for preorder times at the time you place the order. We will send you an email when the style arrives as well as when the style ships out.
If you return an item and do not want an exchange, you will be issued an online store credit in form of a gift card. You will receive an e-mail notification upon the receipt of your return, provided that your e-mail address is available. Store credit expire within one year from the date of issue.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded through PayPal or on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Restocking fees may apply on exchanges or returns.
REQUEST A RETURN OR EXCHANGE
We offer returns for a refund in the original form of payment or an exchange for a different size and/or color. To return an item please follow the steps below to create a return authorization.
1. Click here for our Return Portal to start your return
2. Enter your order number and email address associated with the order
3. Select the item(s) you wish to return
4. Choose the reason for your return
5. Select the credit method you prefer (return or exchange)
6. Once approved, you will be contacted via email with a pre-paid shipping label and next steps
7. We will process your return once it is received and evaluated at our warehouse.
To start a return/exchange please click here.
Restocking fees may apply on exchanges or returns.
Returns and exchanges must be made within the guidelines of our Return Policy. You can always contact us for any return/exchange questions at email@example.com.