We make it easy for you to shop at KRMA.com!

• Use the tabs up top to narrow your search to better assist you in finding your perfect match.
• Once you have found an item(s), select the quantity and click the "Add to Cart" button underneath.
• Review the item(s) in your bag by selecting “Shopping Cart” at the top right of the page. Then select "View Cart."
• Click on 'Proceed to Checkout' to complete your order.
No, however, as a KRMA member you will enjoy the following benefits:

• See order status, track your orders and review past purchases.
• Be one of the first to be notified when for new arrivals, sales and promotions.
• Save your address and card details for faster shopping.
• Manage your account details, order history and email preferences
If you have forgotten your password please follow the “Forgotten Password' instructions on the 'Sign in' page.
For security reasons we are unable to send your password via email.
All items are in stock unless "Sold Out" is displayed.
Preorder items are not in stock and will ship on the estimated posted shipping date.
We accept Visa, Master Card, American Express, Discovery. We accept both debit or credit cards.
Apple Pay and Shop Pay are also available payment forms.
Payment is only debited from your card when your order is fulfulled.

PayPal is not accepted.
At KRMA, your personal online security is VERY important to us.

We use a secure online payment gateway that encrypts your card details. This stores and safely transmits your personal
and credit card information through our system. All orders are processed through our secure checkout system.
Additionally, we will confirm that the billing address you provide matches the address on file with your credit card company.
You may also choose to securely store your credit card details with us. This means you will save time and have peace of
mind by not having to enter them again during future purchases.
Please note that we are able to deliver to domestic PO boxes in the using USPS as the selected courier.

We are unable to ship to PO boxes outside of the United States, in the following countries:
Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates.

We do not deliver to forwarding addresses, which includes Aramex addresses.
You are currently viewing the UNITED STATES version of our website.
Orders to all destinations will be charged in US dollars.
KRMA is currently obligated to collect sales tax all orders. Tax amount varies by the state.
No sales tax is charged when purchasing e-gift cards; however, purchases paid for with e-gift card credits may be subject to tax.
No, all purchases must be made through our website. We like to keep it quick and simple.
Shipping is determined by the overall weight of the order. Rates are calculated by the shipping courier.

• Domestic orders will be shipped via USPS.
• International orders will ship either USPS or DHL.
All items are insured against theft and accidental damage while in transit from KRMA to the shipping address.
Once your items have been delivered to the specified delivery address and confirmed
by tracking, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery,
or make a note when signing for it that you are accepting a damaged box.
We are unable to redirect orders to a different address after your merchandise has shipped.
Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together,
you will need to cancel your order(s) and place a new order that contains all additional items.

Your order is being processed as quickly as possible in order to insure customer satisfaction;
therefore, there is a limited period of time that you are able to cancel your order.
After you place your order, you will be sent a confirmation email that your order has been received.
All items are charged immediately including preorder sales.

In the rare instance that any of the items you have ordered are not available, you will receive an email
from our customer service team and will be refunded for the items unavailable.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

If you are a KRMA member, you will be able to view and track the status of your shipment by signing in
and selecting 'My Account' followed by 'Order Status'.

You can also refer back to the email containing your tracking link.
We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only
and commence on actual shipping date.

KRMA is not responsible for any delays caused by destination customs clearance processes.

Preorder items will ship according to estimated dates. In the event of a delay customer will be contacted via e-mail.

Once your order has been shipped, you will receive email confirmation of your shipping details along with a tracking
number. Registered KRMA members will be able to view and track the status of your shipment online.
Customers have 14 days from the date the order was delivered to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused,
with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

To start a return or exchange please click here.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.

To register at KRMA, we will need to know your name, mailing address and email address. When processing your order
online we require the billing address, shipping address, telephone number, credit card number and expiration date.
If necessary, these details may be shared with a credit reference agency to verify your order.

Please note that KRMA may use your contact details to inform you of the latest arrivals as well as style and lifestyle
inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.

For further details, see our Privacy Policy here.
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